 |
||
|
FAQ |
Frequently Asked Questions... | |
|
|
Q: Is there really a "Kathy"? Does she really
design your jewelry? A: Yes! There really is a Kathy, and Yes, she really does design our jewelry. Kathy, is.... how should we say this... humm... she is ever so slightly camera shy. We have attempted, for many years, to include an image of Kathy, but, sadly, to date she has eluded our staff photographer.
|
|
| Q: What are Kathy's customers saying about your
jewelry? A: See for yourself -> Kathy's Customer Feedback (this link will take you to the feedback page on Amazon.com)
|
||
| Q: Does Kathy's Collection guarantee their sterling
silver jewelry products? A: Absolutely! All merchandise from
Kathy's Collection includes a 30 day satisfaction guarantee. If for any
reason you are not completely satisfied with your purchase, you may return
the item for a full refund less shipping and handling. We will also refund
shipping and handling if your return is the result of our error.
|
||
| Q: I am concerned about my privacy, does Kathy's
Collection have a Privacy Policy? A: Yes - Kathy's Collection, Inc is concerned with maintaining our customer's privacy. Kathy's Collection, Inc will not share your email address or contact information with anyone.
|
||
| Q: Are my purchases from Kathy's Collection secure?
A: Yes, all purchases through Kathy's Collection website are processed
by Amazon.com. If you would prefer to shop Kathy's Collection jewelry
on Amazon.com, click here
|
||
| Q: Speaking of Amazon - what is your
connection to Amazon.com? A: Kathy's Collection is a highly rated
third party Amazon seller. We market our distinctive line of jewelry,
utilizing tools and facilities provided by Amazon.com. Our signature
line of jewelry products you see featured on this website are also available
when shopping on Amazon.com directly. In fact, if you would
prefer to shop Kathy's Collection jewelry on Amazon.com, click here
|
||
| Q: What shipping methods and carriers do you offer? A: Kathy's Collection utilizes the United States Post Office for both STANDARD and EXPEDITED service levels. Our STANDARD shipping method for addresses within the United States is USPS First Class Mail with Delivery Confirmation. Our EXPEDITED shipping method for addresses within the United States is USPS Express Mail (additional charges apply)
|
||
| Q: Do you ship to Canada? A: Yes, we offer our STANDARD shipping method for our Canadian friends. All purchases will be sent US Postal Service First Class Mail to Canada.
|
||
| Q: Do you ship to Europe? A: Yes, we offer our STANDARD shipping method for our European clients. All purchases will be sent US Postal Service mail to Europe.
|
||
| Q: What is your service level? A: Most orders are processed and shipped in 24 - 48 hours of receipt.
|
||
| Q: Do you ship to other countries? A: At this time, Kathy's Collection ships to the United States, Canada and Europe.
|
||
| Q: Why do some of your jewelry photos
have a gold tone? A: Even with all of the technology advances in modern digital photography, silver remains the most difficult material to photograph. Our staff photographers often photograph our pieces using a variety of lighting, including natural outdoor and sunlight, in an effort to accurately capture the silver brilliance and luster. Kathy's Collection produces only the highest quality Sterling Silver, any resemblance to gold tone, is strictly due to the difficulty in photographing the piece.
|
||
| Q: What are the "Recommended by Kathy" sites,
such as e3 Electronics, KC Gold,
KC Bags and Best Kept Secrets all about? A: Among other things, Kathy spends much of her free time shopping Amazon.com. Kathy is usually the first to know about this or that cool thing - and being "in-the-know", Kathy thought it would be cool to share some of the things she has run across on Amazon.com. Please note, items listed on the "Recommended by Kathy" sites, are sold and shipped by Amazon.com, or Amazon affiliates.
|
